Right of withdrawal

At Crazy4Sailing, we place great importance on ensuring that you are completely satisfied with your purchase. That's why we've made the return process as straightforward as possible for you. If you decide to return an item within 30 days of receipt, we guarantee a full refund. This requires that the item is unused, in the condition you received it, and that the original packaging and all associated tags are intact.

Please note that the originally paid import duties and taxes cannot be refunded for a return. Free return shipping outside of Germany is not possible.

We allow a freight-free exchange of an item of the same price.

If you do not wish to use the portal for the return, please send your items to the following address:

Crazy4Sailing
c/o Yachticon A. Nagel GmbH
Bürgermeister-Bombeck-Str. 1
22851 Norderstedt

How the Return Works:

1. Register Return:
   To start your return, please use our returns portal:
   Returns Portal

   If you placed your order from Germany, you will receive a DHL return label and a return slip for download at the end of the process.

2. Return Packaging:
   If possible, please use the original packaging for the return. If this is not possible, use suitable shipping packaging in which the returned items can be safely placed. Make sure that no old shipping labels are visible on the package. Place the items, including the return slip, in the package and seal it securely.

3. Return Conditions:
   Please note that we can only refund items that are in their original condition. An exchange is also possible as long as the exchange item has the same price as the returned item.
   Important: Unfortunately, we cannot refund any import duties and taxes that may have been paid, and free return shipping only applies to orders within Germany.

4. Processing and Refund:
   

   As soon as your return has been received and checked, the refund will be processed within 14 days. You will receive the purchase price of the returned items. If your original order is below the minimum order value for free shipping, we do not offer free return shipping. In this case, an amount equal to the originally paid shipping costs will be withheld from the refund. However, there are no additional costs for you.