Returns

At C4S, we place great importance on ensuring that you are completely satisfied with your purchase. That's why we've made the return process as straightforward as possible for you. If you decide to return an item within 30 days of receipt, we guarantee a full refund. This requires that the item is unused, in the condition you received it, and that the original packaging and all associated tags are intact.

Please note that import duties and taxes originally paid cannot be refunded in the event of a return. Free return shipping outside of Germany is not possible.

We allow a free exchange for an item of the same price. 

Here's how returns work:

1. Register return:
   To start your return, please use our returns portal:
   Returns Portal

   If you placed your order from Germany, you will receive a DHL return label and a return form for download at the end of the process.

2. Packaging the Return:
   If possible, please use the original packaging for the return. If that's not possible, use suitable shipping packaging that safely accommodates the returned items. Make sure no old shipping labels are visible on the package. Place the items, including the return slip, in the package and seal it securely.

3. Return Conditions:
   Please note that we can only refund items that are in their original condition. An exchange is also possible, as long as the exchange item has the same price as the returned item.
   Important: Unfortunately, we cannot refund any import duties and taxes that may have been paid. Free return shipping is only available for orders within Germany.

4. Processing and Refund:
   Once your return has been received and checked, the refund will be processed within 14 days. You will receive the purchase price of the returned items, but the original shipping costs cannot be refunded. If your original order is below the minimum order value for free shipping, we do not offer free return shipping. In this case, an amount equal to the original shipping costs paid will be withheld from the refund. However, there are no additional costs for you.