At C4S, we place great importance on ensuring that you are completely satisfied with your purchase. That's why we have made the return process as straightforward as possible for you. If you decide to return an item within 30 days of receipt, we guarantee a full refund. This is provided that the item is unused, in the condition you received it, and that the original packaging and all associated tags are intact.
Please note that import duties and taxes originally paid cannot be refunded in the event of a return. Free returns outside of Germany are not possible.
We allow a freight-free exchange of an item of equal value.
This is how the return works:
- If you have ordered from Germany, a DHL return label is included in the package. The return label is in the red delivery note pocket on the outside of the package. If you have ordered within the EU, please send the package back to us at your own expense. If you have ordered from outside the EU, please send us an email with your order number to info@crazy4sailing.com.
- Print the shipping label or stick it directly on the package.
- Place the return form, which is in a red delivery note pouch attached to the package, inside the package.
- After the package has been received at our warehouse, it takes a maximum of up to 7 days for your money to be refunded.
- An exchange is also possible upon request, provided the amount of the product is identical to that of the returned product.
Packaging Your Return: We kindly ask you to use the original packaging if possible and attach the return label clearly visible. If this is not possible, please use a suitable shipping bag or box that can accommodate all items being returned. To avoid unnecessarily high shipping costs, choose compact packaging and ensure that no old shipping labels remain on the package. Place the items in their original packaging along with the return slip in the package and seal it securely.
Return shipping of your items: Affix the return label visibly on the package. If it is a courier pickup, hand over the invoice to the courier. If an account number is required for the pickup, you will find it on the shipping label. Send the package back to the specified address.
Receipt of Refund: After your return has been received and inspected, the refund – if applicable – will be processed within 7 days. Please note that we only refund the item price and not any shipping costs incurred with the order.